The Chinese had a couple of questions to Apple after it turned out that Face ID works in this country not at all as reliably as Craig Federighi claimed at the presentation.
In particular, it is reported about a boy who was able to unlock his mother's iPhone without any problems. The case took place in Shanghai. The father saw that the son was playing with his wife's phone, which was protected by Face ID. It turned out that the smartphone works great on both family members.
According to Apple, this is an extremely rare case and should not be targeted. However, Chinese users are concerned as this is far from the first time iPhone X has confused Chinese. Apple started investigating after receiving the report – and another interesting story came to light.
A few days ago, a woman was able to unlock her colleague's smartphone. She, of course, took it to the Apple Store to report the problem. The staff said it was a faulty TrueDepth module and offered a replacement. It would seem that the problem has been solved – but not so simple.
A colleague was able to unlock the second, new iPhone. They went to the Apple Store again – and found that a woman could unlock literally any iPhone X in the store. And this despite the fact that they significantly differed in their hairstyle and facial features. That is why the Chinese Internet Apple began to accuse of racism. Most likely this is a software bug that will be closed in one of the next updates iOS.